Policy
Return & Refund Policy
Because many rumzeno bathroom vanities are custom-made or configured for a specific project, returns and cancellations are handled differently from standard small-item purchases. Please review this policy before placing an order.
Custom and Made-to-Order Products
Custom-made, made-to-order, modified, personalized, or specially configured vanity products cannot be returned or exchanged unless the item arrives damaged, defective, or materially different from the confirmed order details.
Ready-Made Products
Ready-made items may be reviewed case by case if they are unused, uninstalled, in original condition, and returned with all original packaging. Return approval must be requested before sending any item back.
Cancellation Policy
Orders may be cancelled only before customization, production, packing, or shipment has started. Once a product has been customized, entered production, packed for freight, or shipped, the order cannot be cancelled.
Damage or Missing Parts
If your order arrives damaged or with missing parts, contact us within 30 days after delivery at [email protected]. Please include your order number, clear photos of the product, photos of the packaging, and a short description of the issue.
- Keep all packaging materials until the claim is resolved.
- Do not install a damaged item before contacting us.
- Freight damage claims may require photos of the pallet, carton, labels, and visible damage.
- We may provide replacement parts, repair support, a partial refund, or another reasonable solution depending on the situation.
Refund Timing
Approved refunds are issued to the original payment method when possible. Processing times vary by payment provider and bank, and may take several business days after approval.
Return Shipping
If a return is approved for a non-defective ready-made item, the customer may be responsible for return shipping, freight charges, packaging, insurance, and any restocking or handling costs disclosed during the return approval process.
Contact
For return, refund, cancellation, or damage questions, contact rumzeno at [email protected].
Last Updated
June 17, 2026